Privacy Policy

This policy demonstrates the MRC de L’Érable’s commitment, as the owner of the website https://www.parcdesgrandescoulees.com, to protect the confidentiality and safety of your personal data.

It outlines how we collect, use, and share your personal data, and explains how you can request access to and make modifications to your data if necessary.

After reading and understanding this policy, by providing access to your personal data via our website or through one of our mobile phone applications, you thereby consent to our use and sharing of your data as described therein.

Personal data, either alone or in combination with other information, is data that can enable your identification, tracking, or even allow you to be contacted.

For example, someone’s name is not considered personal data unless it is mentioned in conjunction with another piece of information about that person, or if the mention of the name reveals personal information about them.

The MRC’s gathering of information is done with complete transparency with free and enlightened consent from the user and only for cases where the data collected is required to provided the desired service.

The MRC gathers information in complete transparency, ensuring users provide informed and voluntary consent, and collects data only when necessary to provide the requested services.

We collect your personal data when you:

• Fill out a form on our website and related platform;
• Complete a survey or participate in a public consultation held by the MRC de L’Érable;
• Contact a member of the administration or telephone;
• Submit your candidacy for a job application to the MRC de L’Érable;
• Register for cultural or recreational activities organized by the MRC de L’Érable;
• Request a service to any unit within the MRC de L’Érable.

In compliance with applicable laws, when the MRC de L’Érable collects personal and confidential information, it clearly states the purposes for which they are gathered and requests the user’s consent to use them. The MRC must obtain new consent to use information already collected for other purposes.

Some services or activities of the MRC may be intended for minors. In such cases, the gathering of personal information is conducted with the consent of the parents or legal guardian of the child.
The gathering of this information is carried out through forms, websites, telephone interviews, or opinion surveys.

To summarize, we only collect personal data that is necessary to offer our municipal services. Thereby, we may collect the following information:

Information collected
Personal Details (Name, email address, phone number)

Purpose of collection
Subscription to newsletters or promotional emails
To follow up with you while providing a service
Organizing activities

Information collected
Personal Details (Name, email address, phone number), banking information

Purpose of collection
For the sale and follow-up of packages and activities

As a general rule, we sometimes may need to use your personal data in order to:

• Respect our legal obligations;
• Prevent cyber threats and fraud;
• Respond to requests, warrants, and court orders from court proceedings and other organisations;
• Protect your rights and interests as well as ours;
• Collaborate in legal proceedings or investigations.

In certain circumstances, we work with suppliers that assist us in serving you.
Before disclosing any of your personal data to them, we take reasonable measures to ensure they commit to respecting this policy.

We keep and process your personal data in Quebec. In some circumstances, they may be hosted outside of Quebec where we engage third-party service providers, notably in Europe and the United States.

Your personal data may be shared in countries other than your country of residence, which may have different regulations for the protection of personal data. Your data is subject to the laws of the country where it is located and may be disclosed to governments, courts, law enforcement agencies, or regulatory authorities of that country.

However, our practices regarding your personal data are always governed by this policy and the applicable Quebec laws concerning the protection of personal data.

We will retain your personal data for as long as necessary for the purposes described in this policy, to comply with our legal obligations, resolve any disputes, and fulfill our agreements with clients or partners.

We delete any obsolete or unnecessary personal data, for example, if you inform us that you will permanently stop using our services. You can request the adjustment or deletion of your data at any time by contacting our privacy officer.

Otherwise, your personal data is conserved according to the retention schedule adopted by the MRC de L’Érable.

We use cookies on our website to ensure they function as intended, to collect required consent under applicable laws, to analyze the performance of our website, and to ensure their safety. Cookies also help us gather information about your use of our website, for example, the pages you visit most often and any error messages you may receive. They are also useful for detecting bugs and errors. You can manage your cookie preferences directly in your browser; however, if you choose to reject all cookies (including essential or functional cookies), you may not be able to fully enjoy our website. Nevertheless, you can choose to disable cookies at any time in your browser.

Cookie preferences need to be configured for each internet browser. You typically have several options for managing cookies, including: allowing or completely blocking all cookies, deleting specific cookies that have already been stored by the browser, preventing certain websites from sending cookies to your computer, or blocking third-party cookies (where cookies are sent to your computer by a different website while you are browsing a website).

The services offered on this website rely on cookies issued by MRC de L’Érable and third parties. These are used to personalize your browsing experience by offering content tailored to your interests as well as to track your browsing for audience targeting and marketing statistics. These cookies are stored on your devices and are read only if you give your consent. You can choose to accept or refuse them completely for the entire website or customize your preferences below. You can modify your choices at any time.

Measures
We have implemented physical, administrative, and technical measures to protect the confidentiality and safety of the personal data we keep, including measures to prevent any unauthorized access. In the event of an incident involving personal data, a plan has been established. This plan includes notifying the authorities and individuals impacted when such an incident poses any risk of causing significant harm and implementing measures to mitigate any negative consequences.

Limited access
Access is restricted to authorized and qualified personnel who require access to your personal data in order to perform their duties.

Warning
It must be noted, no security measure is absolute or entirely guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you think the safety of the data you have shared with us has been compromised), please contact us immediately at the address provided in the “How to Contact Us” section below. Remarketing is used in advertising campaigns to target users’ interests, where third-party providers display ads on websites.

This policy does not apply to websites operated by third parties over which we have no control. If you follow a link to a third-party site (for example, to register for an event), the privacy policy of that third-party site will apply. We are not responsible for their privacy policies, procedures, or practices regarding personal data protection. We encourage you to review these policies before submitting personal data to these third-party sites.

Access, deletion and rectification
You can access any of your personal data held by us and, if applicable, request adjustments as permitted or required by law. You can also request the deletion of outdated or unjustified information or submit written comments.
To ensure that the personal data we have about you is accurate and up to date, please inform us promptly of any changes.
To do so, you can contact the relevant department or the Clerk’s Office of the MRC.
Information Access | Region de L’Erable

Consent withdrawal
You can also withdraw your consent for the use and disclosure of the personal data collected. However, this may mean that we will no longer be able to provide certain services to you.

For any questions, comments, or complaints regarding this policy or its implementation, users can contact the relevant department.
The user who is not satisfied with the response received can contact the Access to Information and Personal Data Protection Officer of the MRC in writing at the following coordinates:

Catherine Vaillancourt
Access to Information and Personal Data Protection Officer
Phone: 819 362-2333, poste 1227
Email: cvaillancourt@erable.ca
MRC de L’Érable
1783, avenue Saint-Édouard
Plessisville (Québec) G6L 3S7